Support

LIVE CHAT HELP

Have a question? Ask the Cosmoprof My Match chat assistant! The assistant is accessible on every page of Cosmoprof My Match at the bottom right.

The assistant can help you with all aspects of setting up your profile, guidance on how to get the most out of Cosmoprof My Match, and provide you with support in case you run into any issues and support any question.

VIDEO TUTORIALS

Have a look at our video tutorials designed to guide you step by step.
Here you can select from the dedicated Cosmoprof My Match playlist those referring to your profile.

Watch them now! https://bit.ly/31VCgTt

WATCH THE VIDEOS

SUPPORT BY E-MAIL

If you need help you can get in touch with us by email at mymatch@cosmoprof.com.

If contacting us by e-mail, please make sure to provide a description of your problem and attach screenshots.
The Customer Care supports requests submitted exclusively in English.
The first available Operator will assist you.

Before submitting a request, please make sure to browse the FAQ here displayed: http://helpmymatch.cosmoprof.com/

Submit a support ticket

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